A return is added to your order. Fill it in and include the form with your return. Can't find it? Please contact our customer service.
Large articles are delivered with Schreurs or Dachser. Would you like to return a large article? Please contact our customer service, and we will arrange a collection appointment.
Send your return to:
De Giesel 46
6081PH Haelen, The Netherlands
No, this only applies to damaged items. In other circumstances, the return costs are for your own account. Are you sending the entire order back? Then your entire order including shipping costs will be credited.
The costs may vary per product and depend on the weight and size. For the exact rates, consult the website of your carrier.
You have 30 days to return your product/order after receipt.
If you use your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To make use of this right, please contact us at firstname.lastname@example.org or use the digital return form. We will then refund the order amount due withing 14 days of receiving your return, provided that the products has already been returned in good order.
Unfortunately it is not possible to exhange an item. If you would like to receive a different item, you must return the relevant item within the return period and place a new order in the webshop.
This is possible. Because it concerns an online order, your money will be credited via the webshop.
We understand that selecting the perfect bedspread online can sometimes be a challenge. Therefore, we offer you the opportunity to evaluate our bedspreads after purchase. However, due to the hygienic nature of bedding and our commitment to the health of our customers, we maintain a strict return policy.
You may open the packaging of the bedspread to assess the product. However, we kindly request that you do not fully spread or place the bedspread on the bed before deciding whether to keep it. This helps us ensure the hygiene and quality of our products.
If you decide that the bedspread is not to your liking, you may return it, provided that:
- The bedspread has not been placed on a bed or fully spread out;
- The product remains in the condition in which you received it, with no signs of usage;
- The original packaging and labels are intact;
- Our packaging is specifically designed to allow for a quick evaluation without the need to fully unpack the product.
Why is a bedspread considered hygiene-sensitive?
A bedspread is deemed a hygiene-sensitive product for the following reasons:
- Direct contact: Bedspreads come into direct contact with other bedding and the user, which involves a personal hygiene factor.
- Use in a sleep environment: The sleep environment requires a high level of hygiene. Bedspreads used in this environment must be free from contamination.
- Risk of contamination: There is a risk of bedding becoming contaminated with skin cells, hair, bodily fluids, or dust mites, rendering it unsuitable for return after use.
Your satisfaction is our goal
We aim to ensure that you are entirely satisfied with your purchase. If you have any questions about our return policy or need assistance in evaluating a product, please feel free to contact us.
We are available from Monday to Friday from 08.30 AM to 5.00 PM