You’ve got the right to cancel your order, without adding a reason, within 14 days of receiving the product. After the cancellation of your order, you have an extra 14 days to return the product. The full amount of your order, including postage, will be credited to your bankaccount. The costs for returning the product to the webshop will be at your expense. These costs may vary per product, weight and size. Please refer to the website of your local postal service.

When you use your right of withdrawel, the complete product, including all supplied accessoires – where reasonably possible – must be returned in original condition to the company. To use this right, please contact us via info@milatonie.com or use the digital return form. When the product has been received in original condition, we will refund the due amount within 14 days of applying.

Download: Modelform withdrawel (PDF)

Return address

Winkel MilaTonie
Markt 9
6041 EL Roermond
The Netherlands

Refunds

When you use your right of withdrawel, the complete product – including all supplied accessoires – where reasonably possible – must be returned in original condition to the company. 

When the product has been received in original condition, we will refund the due amount within 14 days of applying for the withdrawel.

Exchange my product

It is possible to exchange your product if:

  • your received product is defective or damaged;
  • you’ve received the wrong product;
  • the product is incomplete.

Exchange my product for another product

If the new product you are buying is more expensive than the original product you only have to pay the difference. If the new product is less expensive than the original product it goes without saying that we will refund the price difference.