The legal guarantee applies to your purchase, any additional guarantees offered by us do not detract from this. Legal guarantees mean that a product is or must do what the consumer can reasonably expect from it. In addition, you may reasonably assess whether the product is to your liking.
We as a seller are responsible for delivering a good product. If the product contains errors or if we have made a mistake, we will ensure that you receive a replacement product or a refund. If the product has been used incorrectly, we cannot charge compensation.
We always ask you to contact our customer service first before returning the product.
The warranty does not affect the consumer's statutory rights.
To invoke our guarantee, you must prove that the product was purchased in our webshop. You can easily prove this by submitting the relevant invoice or invoice number to us. You can send this to firstname.lastname@example.org.
In case of defects we will first exchange or repair the products. If a product cannot be repaired or if the exchanged product also shows defects, you can return the products against a refund of the full purchase price. It is also possible to keep your products and request a partial refund.
This is not covered by our warranty:
- The product has not experienced normal usage
- Excessive or unnatural damage and wear or damage due to improper use
- In the case of textile products, the warranty expires as soon as the product is not washed according to the washing
It can sometimes happen that during delivery an article is damaged during transport or that there was already damage to the product that was overlooked during packing. After receiving the item you have 14 days to report this to us. You can do this by sending an email to email@example.com, stating the invoice number and the relevant article number. Please enclose a photo of the damage in the attachment. MilaTonie then determines whether the damage will be compensated or the item will be exchanged..
A damaged item can only be exchanged in case of normal use. Excessive or unnatural damage and wear or damage due to improper use are not covered.
It can always happen that something doesn't go quite as planned. We recommend that you first make complaints known to us by sending an email to firstname.lastname@example.org. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15th 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
We are available from Monday to Friday from 08.30 AM to 5.00 PM